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One door for everything: Lana, our AI assistant, replies immediately — questions, bookings, groups. She speaks English (and many other languages).
Behind Lana, there are humans: Andréa in the kitchen with Mariana and Gabriela, Roch on digital & business, Morgane, Franck and Lisa in the dining room. Lana answers first because she's unbeatable on speed — but everything ends with humans.